When will I get my order?
The time frame for order delivery is divided into two parts:
- Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from manufacturer within 72 hours after the order is placed and the payment is received.
- Shipping Time: The time taken to arrive to destination after dispatch from our warehouses.
We use a high security checkout procedure on our site to protect both the customer. This extends our processing time to 3 days as we fully verify our customers and fulfill orders.
Following this your package will arrive between 10-20 business days depending on your geographic location and availability of stock.
Each order is unique, as a result, the processing time depends on several things; the type of order, when you placed it, country etc.
However, here’s what you can expect from shipping:
|Country||Delivery Time||Urgent Order|
|US||7-20 Business Days estimate||7-10 Days|
|UK||10-25 Business Days estimate||7-10 Days|
|EU||10-25 Business Days estimate||7-10 Days|
|South America||15-25 Business Days estimate||7-10 Days|
|Asia||18-30 Business Days estimate||7-10 Days|
|Africa||25-35 Business Days estimate||7-10 Days|
|Australia & New Zealand||20-25 Business Days estimate||7-10 Days|
FOR ANT URGENT ORDER PLEASE CONTACT US
All orders are processed including QA process, testing and packing within 5-7 business days of the order being placed.
- FREE Standard Shipping for all USA Orders over $30
- Most US-based orders are shipped directly from our warehouse within 24-72 hours for your convenience and maximum efficiency.
- The only downside of our service is that our products are so *HOT* And normally out of stock in US warehouse. Don’t worry, we have backup storage in Asia and will ship your product directly from our warehouse if needed and your order will arrive within 2 to 4 Weeks (the US Only). Your time is invaluable, we won’t waste it.
- For worldwide (non-US) customer. Your product will arrive within 2-5 weeks depending on your shipping address.
We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.
What is your return policy?
We are happy to issue exchanges/refunds within 30 days from the purchase date of a product arrival.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 3 business days.
See more about our return policy here: Return & Refund policy.
How do I set up a return?
For you to set up a return you need to ensure that you meet the following:
- Returns within 30 days upon arrival and in original purchase condition - unworn, in original packaging and undamaged
Email us at Support@sigmaya.com so we can get started on the return or exchange process.
WHERE DO YOU SHIP FROM?
Sigmaya LTD works very closely with top global merchants from all over the world to source and curate the unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of fun and trending product, this way, you don’t have to drive around to retail shops, search thousands of different websites to price compare and get ideas…think of us as a one-stop shop destination for the most popular products. Because of this, your order can be shipped anywhere from EU, China, India, Indonesia, Vietnam etc. via our partnership with USPS.
What is your cancellation policy?
You have 6 hours of the same day to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.
What forms of payment are accepted?
We accept PayPal. Credit Cards: Visa, MasterCard, American Express.