Frequently asked questions
Who do I contact with questions?
Please email: Support@sigmasounds.net
What if I need to change my order?
Before you order, please ensure that you have carefully reviewed your order including (size, color, shipping address etc.) before finalizing your order. If you forgot or made a mistake, that fine, simply email us for help on Support@sigmasounds.net
What’s the status of my order?
We process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel an order is to email: Support@sigmasounds.net
Shipping, returns, and exchanges
When will I get my order?
Each order is unique, as a result, the processing time depends on several things; the type of order, when you placed it, country etc. Keep in mind that once order is made you cannot make any changes. You can return or exchange it later after shipment. No exceptions!
However, here’s what you can expect from shipping:
|Country||Processing Time||Urgent Order|
|US||7-20 Business Days estimate||7-10 Days|
|UK||10-25 Business Days estimate||7-10 Days|
|EU||10-25 Business Days estimate||7-10 Days|
|South America||15-25 Business Days estimate||7-10 Days|
|Asia||18-30 Business Days estimate||7-10 Days|
|Africa||25-35 Business Days estimate||7-10 Days|
|Australia & New Zealand||20-25 Business Days estimate||7-10 Days|
FOR ANT URGENT ORDER PLEASE CONTACT US
What is your return policy?
We are happy to issue exchanges/refunds within 30 days from the purchase date of a product arrival. Once the order is placed, we will ship within 2 business days with a tracking number from the carrier.
How do I set up a return?
For you to set up a return you need to ensure that you meet the following:
- Returns within the US must be sent within 7 days upon arrival and in original purchase condition - unworn, in original packaging and undamaged
- Returns outside the US must be sent within 14 days upon arrival and in original purchase condition
Email us at Support@sigmasounds.net so we can get started on the return or exchange process.
What forms of payment are accepted?
We accept PayPal. Credit Cards: Visa, MasterCard, American Express.